Dear Valued Guest,


We thank you very much for your constructive review and your remarks in TripAdvisor. I have noted your comments about the small space for your family. I would also like to suggest to you to try out our Two Bedroom Suite or Two Bedroom Premier which will be more comfortable to accommodate your family of 4 person instead of the Studio or One Bedroom Suite.

Please accept our sincere apology for the in-convenience caused. Please allow us another opportunity to refresh and renew your experience with us again.


Warmest regards,
Teekay Goh - Acting General Manager

Dear pooh001sg,

Thank you for the recognition extended and kind compliments. Our company vision to Create Memorable Hotel Experiences has certainly reach you and our company purpose to build Great Brands, Great Hotels, Great People and Great Relationships.

Your compliments have certainly motivated us and we strive to maintain & even exceed the standards that we have set for ourselves.

For the case of Skypool, it has been designed and built with a "private pool" concept without lifeguard and supervision by property personnel hence the restriction in place for childrens.
We value your feedback and we look forward to welcome you back in the near future and an opportunity to meet you.

Regards,

Mohd Iqmal Muslim
House Manager
PARKROYAL Serviced Suites Kuala Lumpur