العاملين من الجنسية الهندية غير متعاونين وغير بشوشين عكس العاملين من الجنسية الماليزية والصينية حيث أنه لدي مشكلة بالغرفة لا يتم فتح الباب لمدة ٤ أيام حيث أنه يأتي شخص ويفتح باب الغرفة كل وقت وكذلك الخزنة لا تعمل وكذلك صوت مزعج بباب الحمام
Dear Guest,
Warm Greeting from Melia Kuala Lumpur!
Thank you for the recent stay and our humble apologies for the unpleasant experience regards the doors. We are most concerned to note of your comments on the uncooperative manner displayed by our staff during your stay at the hotel and please accept our humble apologies for the unpleasant experience.
We take this feedback very seriously as it is utmost important that we ensure our guests receive the best level of service at Melia Kuala Lumpur as we always do and at the same time we believe it is only through listening carefully to the comments and suggestions of our customers, that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for.
We have already resolved the door issue and such information indeed enables us to monitor the application of our service and quality standards while simultaneously allowing us to rectify any shortfalls.
Thank you again and hope to see you soon.
Yours Truthfully,
Agilan
Guest Experience Manager
اهمية تجديد اثاث غرف المستوى التنفيذي وكذلك ممراته حيث تصدر رائحة غير جيدة من الممرات والغرف فأرجو الإسراع بالتجديدات المطلوبة والعصرية ووضع أسرة مريحة جدا في غرف المستوى فمن تجربتي في تلك الغرف لم تكن الاسرة ذات رفاهية وراحة مميزة
فندق بموقع ممتاز
مناسب للعائله
مريح ونظيف بالخلف منه مطاعم عربيه ممتازه
الفطور متنوع لاكن ينقصه الانواع الشرقيه من الاكل
تعامل ممتاز من قبل العاملين
حميع الخدمات ممتازه
المسبح مريح واطالته رائعه
ينصح به للجميع
حسن الضيافة وجودة الخدمات وحسن المعاملة من طاقم الإستقبال وخدمة الغرف والمطبخ ونظافة الفندق بشكل عام والموقع ممتاز بتلنسبة لقربه من أماكن التسوق والترفيه والمعالم الوطنية.وأرجو زيارة الفندق في أفرب وقت ممكن.
Dear yousufaaa,
It is with great honour we hear of your wonderful stay with us. Thank you for taking your valuable time for sharing your fabulous review. It is great to know that you have enjoyed the excellent location of our hotel for the conveniences of your every needs surrounding our hotel premises. We pride ourselves with our Passion for Service and it is great to know that you have enjoyed the Meliá Experience, and in particular the quality services and assistance from our Team Members seeing that your overall stay experiences are well met to your expectations. We hope to welcome you back soon to the Meliá Experience and wish you the best in your personal endeavors’.
موقع الفندق جميل جدا جدا
أمامه مول كبير
قريب من شارع العرب
النظافة فيه رائعة
اللوبي فسيح ومريح
الأكل لذيذ جدا
أدعوا الجميع لزيارته وسعره معقول جدا
تمت زيارته في عام 2010
وقمت بزياته مرة اخرى في عام 2016
Dear vip5500,
It is with great honour we hear of your wonderful stay with us! Thank you for taking the time to share with us with your valuable feedback. We are delighted to hear that you have enjoyed on the excellent location of our hotel for the conveniences of your every needs surrounding our hotel overall. Your patronage is our main priority and it is with great delight to know that you have enjoyed the Meliá Experience, and your overall stay experiences are well met to your expectations. We thank you once again for your support and choosing us as your preferred choice. You are the journey and you are the reason for our being. We very much look forward to welcome you back to the Meliá Experience in the near future with us and wish you the best in your personal endeavours!
