We appreciate the time you took to share your overall experience with us on Tripadvisor after submitting post stay online satisfactory survey. We are sorry that your overall experience did not live up to your expectations or those that we strive to provide to each of our guests. Regrettably, our room service does not operate 24 hours and last order is at 11.30 pm. As we are a serviced residence with a fully equipped kitchen, we have less demand of room service order at night as most of our guests prefer to prepare their own light meal before bedtime. However, your feedback is invaluable to us and we look forward to welcome you back again.