Dear abadi2006,
Thank you for taking the time to write us a review of your recent stay with us at Hilton Kuala Lumpur. Whilst I am happy to hear that you found our hotel’s location to your liking and that you loved our breakfast spread, I am disappointed to note that we have fallen short of your expectations in other areas. Kindly be assured that your constructive remarks have been duly noted and will be shared with the relevant teams for improvements. I look forward to welcoming you back to our hotel again with a better stay experience in future.
Sincerely,
Gagan Talwar
Hotel Manager