Dear Eisaq8,

Thank you for taking the time to share your feedback with us, your valuable comments will certainly help us improve.
We regret to hear that your expectation have not been met on your recent stay with us, sincere apologies for the lack of attentiveness and promptness of the service.
Clearly this was a very poor attempt at customer care that could have easily been avoided had it been handled carefully.
We wish to inform you that this is an exception as we always put our best efforts to enhance guest experience for our utmost valued guest.
The Housekeeping department has been informed about this, as well as the other department to avoid those issues in the future.
Despite your experience, we very much value you as our guest and hope that you will give us another opportunity to look after you.

Sincerely,
Susan Anthony
General Manager
Novotel Kuala Lumpur City Centre

Dear sir/madam,
Thank you for taking the time to share your thoughts and experience with us on your recent stay, we are glad to hear that all went well and that our staff and location served you well! It is our hope to be able to welcome you back in the near future. With best wishes for happiness and success in the coming new year!

Susan Anthony
General Manager

Dear Afnan9,
Thank you for your loyalty and support, we look forward to your next visit again.

Sincerely,

Susan Anthony
General Manager
Novotel Kuala Lumpur City Centre