الفندق من فتره كان ممتاز لكن الان الوضع سئ جدا بدايه من الاستقبال حيث كل شئ قابل للشراء بالمال . . يمكنك فعل اى شئ مقابل المال حتى شراء الممنوعات ... الاداره غير موجوده وكل الاقسام تعمل باريحيه لا أحد يخاف ان أخطأ.... باختصار الفندق فى منحدر ولن أكرر زيارتى
Dear Nierah S!
Thank you for sharing a review of Rehana Royal Beach Resort Aqua Park and SPA. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention
Our staff's professional service is a point of pride for us and we are quite disappointed to hear that you felt we underperformed in this area, nevertheless please rest assured that your comments will be shared with the entire team for information and further revision.
Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance
Best Regards,
Rehana Hotels and Resorts Management
customercare@rehanaresorts.com
استمعت جدااا بالإقامة الفندق كويس جدا بداية من الريسبشن تعامل راقي جدا بلاحترافية وبشكر بالأخص احمد سامي_مستر ماريو علي التعامل الراقي والمساعدة طول فترة الأقامة وهرجع تاني ان شاء الله وبجد اجمل فندق في شرم الشيخ
Dear 479raeds!
First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations.
I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.
We hope to have second chance to welcome you personally in Rehana Royal Beach Resort - Aquapark & Spa and your family and friends.
Best Regards,
Rehana Hotels and Resorts Management
customercare@rehanaresorts.com
من احسن الفنادق في شرم الشيخ تحت ادارة القائد
مستر خالد عبد الحميد بصراحه ومستر ماريو مدير الريسيبشن والبارات والمطاعم مستر خالد دخان والامنيين تيم بصراحه كل حاجا ممتازه فندق في منتهى الروعه شكرا اتمنى العوده
Dear PaulRezkalla!
First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations.
I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.
We hope to have second chance to welcome you personally in Rehana Royal Beach Resort - Aquapark & Spa and your family and friends.
Best Regards,
Rehana Hotels and Resorts Management
customercare@rehanaresorts.com
فندق بصراحه ممتاز جدا دي مش اول مره المعامله محترمه جدا في السيرفيز من العاملين مقدمين المشروبات والاغذيه وشغل فاخر والنظافه روعه في الغرف وكل مكان في الفندق والانميشن تيم على أعلى مستوى كل يوم عرض جديد والاستقبال روعه في المعامله
Dear Metometwaly72!
Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations.
Last but not least, thorough cleaning being an absolute must for Rehana. we thank you for highlighting the Cleanliness of our hotel; we strive to give total confidence in this area, being fully aware that this is basic for a comfortable holiday expérience in any hotel.
Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future
.Best Regards,
Rehana Hotels and Resorts Management
customercare@rehanaresorts.com
ريحانه فندق رقم واحد في شرم الشيخ بصراحه فندق عالمي ممتاز جدا في المعامله اهم حاجة من الناس إلى في الفندق حاجا ممتازه والبارات والمطاعم شكر جداا والانميشن تيم بصراحه شغل عالي جداا انصحكم بالفندق ده بصراحه شكرا جداا علي افضل اجازه
Dear Mooza23445!
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Rehana Hotels and Resorts was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.
Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.
Best Regards,
Rehana Hotels and Resorts Management
customercare@rehanaresorts.com
