Dear Mahmoud.
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Tiran Sharm was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.
Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Dear Guests.
We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our Barceló Tiran Sharm hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks.
We hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times.

Dear Mr. Mahmoud.
Thank you very much for sharing this great review of your recent stay at Barceló Tiran Sharm. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. 
Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.