Dear Deborah

Thank you for taking the time to write your review, all feedback is helpful to us in order that we can resolve issues to ensure they are not reoccurring. Having looked at all guests comments during the period of your stay I note that your feedback to our English Guest Relations staff member was actually quite positive and that no negative comments were given. With regard to your comment about food, our Senior Chef is always available in the dining room during breakfast, lunch and dinner and is happy to cook for anyone who cannot find what it is they are wanting. We currently provide 31 different salad items, 8 hot dish choices in addition to several live cooking stations and for desert choices, 12 at lunch time and 21 in the dinner period plus seasonal fruit options. Drinks, we serve red, white and rose wine, beer, gin, vodka, tequila, rum,whisky, brandy, ouzo and if there is a particular cocktail you would like to have made then our bar manager is always on hand to talk to.

The issue of the curtain rail falling, as you correctly commented upon, our staff did offer to change your room at the time to give us the opportunity to refer the matter to the engineering staff for a check on the plaster fixings. Please be assured that due to the location of Sharm el Sheikh, within a desert region, all cleaners use a vacuum on soft furnishings frequently. The Housekeeping Manager is always available to discuss issues that may arise during your stay.

Whilst we understand that no one is perfect in everything that they undertake we do appreciate all guest feedback in order that we can address any training issues or glitches in operating standards.

Once again, thank you for your feedback.

Sue Horner
Group Quality Manager
Premier Hotels
Egypt