Dear Guest,
Thank you for sharing your experience with us,
First of all I would like to apologize for any inconvenience occurred during your stay, please accept our sincere apologies. Second of all all mentioned comments were adequately delivered to the concerned department for immediate action. Once again please accept our apologies and we will be honored if you will give us the chance to serve you again at your resort Cleopatra Luxury Resort Sharm El Sheikh,
Regards
Saleh Swelam
Front Office Manager
E-mail: fo.mgr@cleopatraluxurysharm.com