Dear Mr. Abdo,
Warm greetings from Charmillion Club resort SSH.
Firstly Thanks so much for letting us know your feedback about your stay at our resort.
Secondly we thank you for your loyalty and attention to our resort , the warm and efficient email from your side.
Regarding your concerns I’ve forwarded to the top management team , we will do everything we can to make sure the next holiday will be more comfortable and without any stress,
we apologize for the inconvenience , we will continue to do everything we can to speed up and improve our customer service delivery.
Please do not hesitate to contact me if I can be of any further assistance.
Yours truly,
Guest Relation officer
Charmillion Hotels&Resorts