Dear guests,
Thank you for taking the time to tell us about your stay at Rixos Premium Seagate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At Rixos Hotels, we strive to provide the best possible service to every customer, so your feedback is very important to us.
We deeply regret that you had such a negative experience. At our hotel, we have a zero tolerance policy towards any form of discrimination. We will definitely conduct a thorough investigation into this incident and take all necessary measures. Please rest assured that we take every guest seriously and strive to ensure a comfortable stay.
Sincerely,
Rixos Premium Seagate