Dear Guest,
On behalf of our entire staff at The Suryaa, New Delhi we apologize for the concerns you shared about your experience at our hotel. I have addressed your feedback with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
Sincerely,
Dhananjay Kumar
General Manager
The Suryaa Hotel New Delhi