Dear Mr Alhosani,
Greetings from Taj Mahal Tower, Mumbai.
We would like to take this opportunity to thank you for taking the time to write to us.
It is our sincere endeavour to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us.
I have shared your feedback with the associates at The Taj ! It is feedback such as yours that inspires the team and me to constantly strive for excellence and to make sure that our guests leave the hotel with fond memories.
We are very happy and delighted that we were able to create the pleasant experience and make a difference to you in this busy metro city. Your appreciation has been shared with my team and we are motivated to strive for excellence.
We greatly value your patronage and look forward to welcoming you back to The Taj soon.
With best regards,
Indrani Gupta
Resident Manager
The Taj Mahal Palace, Mumbai
Taj Mahal Tower, Mumbai