Dear Guest,
Greetings from The Taj Mahal Palace, Mumbai.
It is an honour to have you stay with us and we truly value your patronage.
Please accept my sincere apologies for the inconvenience caused to you, I am extremely embarrassed to read your feedback. I would like to assure you that I am personally looking into your feedback. I must also assure you that all corrective actions have been initiated to ensure such instances are not repeated.
Your constructive feedback is extremely valuable to us as we strive to continuously improve and it will go a long way in making this hotel more successful.
Kindly let me know a convenient time & contact number for me to speak with you. You may please write to us on tmhgmsecy.bom@tajhotels.com to reach out to you.
I thank you once again for being so gracious and for your valuable feedback.
Thank you for choosing The Taj Mahal Palace, Mumbai. We look forward to welcoming you back with us.
With best regards,
Ritesh Sharma
General Manager
The Taj Mahal Palace & Taj Mahal Tower