I would like to thank you for staying at Nour Arjaan by Rotana, and for taking the time to share your feedback on Trip Advisor.
I’m happy to learn that you liked our spacious, clean & well-equipped guest rooms and your overall experience with us was very comfortable. Your wonderful compliments has been gladly shared with my team, and they are very grateful to see that their efforts are so greatly valued.
I have personally taken a note of your comments concerning the TV clarity, and have thoroughly discussed it with the Engineering team, who in turn will be carrying out a corrective action to avoid recurrence of the same shortfalls in the future.
On the other note, I regret to learn about the inconvenience you have experienced at the reception during your stay, and I sincerely apologize for that. Certainly, this is not an indicative of the high standards we are proud of at Rotana, and I will definitely investigate the matter and will ensure that an immediate corrective action will be taken. Rest assured you of our best attention at all the times.
Once again, thank you for your kind review, and I look forward to having the pleasure of welcoming you back to Fujairah.
Nour Arjaan by Rotana-Fujairah