كل شيئ جميل الغرفة مكتملة الخدمات ثلاجة فريزر مستقل وغلاية وشاي وكفي وفرن للطبخ ومكرويف مسبح غرفة ترفيهيه للأطفال فريق عمل ودود ومبتسم في كل مكان وخدمة صف السيارات موقع رائع بمدينة الفجيرة شكراً ارجان روتانا استمتعنا معكم.المزيد
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تجربة متميزة كالعاده، خدمة جيدة، موظفين ودودين، مرافق مميزة، اما بالنسبة للأكل فهو متميز جدا إن كان في الفطور، الغداء أو العشاء، المسبح متميز في خدماته والموظفين كانوا دوما في الخدمة ، بالنسبة للعائلة بالتأكيد سوف نعود مرة أخرى إن شاء الله
Dear Guest,
Thank you for having chosen to stay at Nour Arjaan by Rotana, and for taking the time to post a review of our hotel on Trip Advisor.
I was very delighted to read through your wonderful comments and glad to learn that we fulfilled our Rotana promise “ Treasured Time”. I truly appreciate your compliments with regards to the quality level of our services and facilities. Your feedback has been gladly shared with all my team and they are very happy to know that their efforts are highly appreciated by our guest.
Once again, thank you for the inspiring comments and for considering to come back to stay at Nour Arjaan by Rotana as your home away from home.
I look forward to having the pleasure of welcoming you back, in the not-too-distant future.
Sincerely yours,
Ghyath Fawaz
Hotel Manager
Nour Arjaan by Rotana-Fujairah
الاقامه كانت جيدة النظافة لا بأس مساحة الغرف جيدة مع إمكانية تحضير الطعام داخل الغرف التلفزيون داخل الغرف ليس بالنقاوة المرجوة وما تبقى كل شئ يعتبر جيد موظفي الاستقبال كانوا متعاونين نوعا ما بعكس مسؤول الاستقبال لم يكن متعاونا بالدرجة المطلوبة
Dear Guest,
I would like to thank you for staying at Nour Arjaan by Rotana, and for taking the time to share your feedback on Trip Advisor.
I’m happy to learn that you liked our spacious, clean & well-equipped guest rooms and your overall experience with us was very comfortable. Your wonderful compliments has been gladly shared with my team, and they are very grateful to see that their efforts are so greatly valued.
I have personally taken a note of your comments concerning the TV clarity, and have thoroughly discussed it with the Engineering team, who in turn will be carrying out a corrective action to avoid recurrence of the same shortfalls in the future.
On the other note, I regret to learn about the inconvenience you have experienced at the reception during your stay, and I sincerely apologize for that. Certainly, this is not an indicative of the high standards we are proud of at Rotana, and I will definitely investigate the matter and will ensure that an immediate corrective action will be taken. Rest assured you of our best attention at all the times.
Once again, thank you for your kind review, and I look forward to having the pleasure of welcoming you back to Fujairah.
Sincerely yours,
Ghyath Fawaz
Hotel Manager
Nour Arjaan by Rotana-Fujairah
أحببت تجربة الإقامة في الفندقة والخدمات والمرافق ممتازة وكانت كل الطلبات تتم في وقتها دون تأخير وكذلك استخدام التطبيق عبر الهاتف يسهل عملية الحجز والمراجعة وموقع الفندق رائع وهو قريب من مسجد الشيخ زايد الكبير في الفجيرة
Dear Guest,
Thank you for having chosen to stay at Nour Arjaan by Rotana, and for taking the time to share your wonderful feedback on Trip Advisor.
It was a pleasure having you stay with us and I am very delighted to learn that your overall experience at our beautiful hotel was lovely.
I will share your compliments with all my colleagues, especially with reception team which will certainly motivate them to definitely go a long way in continuously providing the utmost in guest service.
We look forward to welcoming you back to Nour Arjaan in the not-too-distant future.
Sincerely yours,
Ghyath Fawaz
Hotel Manager
Nour Arjaan by Rotana-Fujairah
رأي ان نظام الاستفاده من النقاط سيئ, حيث انني لا استفيد من النقاط في ترقية مستوى الغرفه او الحصول على إفطار مجاني مقابل النقاط, وللحصول على ليله مجانيه مقابل النقاط احتاج للاقامه لخمس سنوات لاحصل على ليله مجانيه تساوي 300 درهم, الفنادق الأخرى بها برامج افضل بكثير
Dear Guest,
Thank you for having chosen to stay at Nour Arjaan by Rotana, and for taking the time to post your review on Trip Advisor.
I was very concerned to read through your review, and to learn your negative impression towards our rewards programs.
I have noted that your reservation was made through Rotana.com on best available rates. However, we highly recommend you to use our Rotana online booking engine and select Rotana Rewards placing your credentials in order to avail and benefit from the great privileges the membership card offers.
I would like to thank you for your efforts in bringing this matter to our notice and we trust that this isolated incident will not prevent you from using our services again.
In the meantime, I look forward to having the pleasure of welcoming you back soon.
Sincerely yours,
Ghyath Fawaz
Hotel Manager
Nour Arjaan by Rotana-Fujairah
رائع جدا وأستثنائي يستأهل كل التقدير
من حيث تعامل الموظفين والنظافة والخدمات ...........الخ
اتمنى فقط مراعاة الفطور لأن الاسعار جدا مبالغ فيها بالمقارنة مع سعر الغرفة
اتمنى الاسعار تكون دائما في المتناول
Dear Guest,
I would like to take this opportunity to thank you for your recent visit to Nour Arjaan by Rotana, and for taking the time to post a review of our hotel on Trip Advisor.
I’m very delighted to learn that we were able to fulfill our Rotana promise “Treasured Time”, and that we have exceeded your expectations in all the aspects of our services, thus making your stay very comfortable one.
As well, I truly appreciate your commendation with regards to our spacious guest rooms features which will be gladly shared with my hospitable team.
In the meantime, I have personally taken a note of your comment concerning the breakfast price, and rest be assured that, this has been duly noted and will be given with utmost consideration.
Once again, thank you for your constructive feedback and we look forward to have the pleasure of welcoming you back soon.
Sincerely yours,
Ghyath Fawaz
Hotel Manager
Nour Arjaan by Rotana-Fujairah
