I would like to take this opportunity to thank you for your recent visit to Nour Arjaan by Rotana, and for taking the time to post a review of our hotel on Trip Advisor.
It is indeed a pleasure to know that you have had a beautiful trip in Fujairah, and that you have considered our hotel as great. I’m very glad to learn that we’ve fulfilled our Rotana promise “ Treasured Time” and that we were able to contribute in making you feel at home throughout your stay with our facilities and services rendered by our hospitable team.
On the other note, I regret to learn about the inconvenience you have experienced with regards to your booking upon check in at our hotel, and I sincerely apologize for that.
After receiving your comments, I have conducted a thorough investigation to see why we were not able to offer you a room with king size bed, and came to learn that your reservation came thru online channel for a classic studio (twin bed) and the pictures with room categories description was displayed during the process of reservation. Please let me know if this was not the case in order to take further necessary action.
I hope the above will not deter you from staying with us on your next visit to Fujairah. In the meantime, I look forward to having the pleasure of welcoming you back soon.
Nour Arjaan by Rotana-Fujairah