Dear Guest,

We appreciate you taking out the time and sharing your feedback with regards to your recent experience at Nour Arjaan by Rotana on Trip Advisor.

I’m happy to learn that our spacious guest rooms, nice breakfast served at the Murjan restaurant, bodylines facilities & outstanding services rendered by our friendly team have met with your expectations, thus making your stay with us a lovely one. Your kind remarks has been passed on to all my colleagues, and they are very thankful for your nice gesture.

On the other note, I regret to learn that we were not able to meet your expectation with regards to the size of our swimming pool, and please accept my sincere apologies for that.

Furthermore, with regards to your comments concerning the bed mattress in your room being uncomfortable, kindly accept my sincere apologies for the inconvenience caused. Rest be assured, I have thoroughly discussed it with the housekeeping management team to take the necessary corrective action and to avoid recurrence of such a shortfall in the future.

Once again, we appreciate your feedback and we look forward to having the pleasure of welcoming you back soon.


Sincerely yours,


Ghyath Fawaz
Hotel Manager
Nour Arjaan by Rotana-Fujairah

Dear Guest,

Thank you for having chosen to stay at Nour Arjaan by Rotana, and for taking the time to post a wonderful review of our hotel on Trip Advisor.

I’m very thrilled to learn that we were able to contribute in making your stay a pleasant one with our facilities and warm hospitality. Your nice compliments will not come to pass without sharing them with all my colleagues who in return would be very happy to receive your positive feedback.

Once again, I would like to thank you for recommending Nour Arjaan to other travellers, and I look forward to welcoming you back very soon!


Sincerely yours,


Ghyath Fawaz
Hotel Manager
Nour Arjaan by Rotana-Fujairah

Dear Guest,

Thank you for having chosen to stay at Nour Arjaan by Rotana, and for taking the time to post a wonderful and detailed review of our hotel on Trip Advisor.

It is with much pleasure, I read your kind acknowledgement of our beautiful hotel. I’m very glad to learn that you had a very nice stay with us & that our hotel facilities, calm environment, elegant interior design & the quality services has exceeded your expectations. I sincerely thank you for expressing your commendation to all our colleagues, your kind remarks have been gladly shared with my team, and they are very grateful for your nice gesture.

Furthermore, I have personally take a note of your comments concerning our pool & gym facilities, and rest assured that it will be taken into careful consideration as we continually look forward to enhancing our hotel’s facilities and services to meet our guest’s expectation.

Thank you once again for your kind review and I look forward to welcoming you back very soon.


Sincerely yours,


Ghyath Fawaz
Hotel Manager
Nour Arjaan by Rotana-Fujairah