Dear Guest,

First of all, I would like to take this opportunity to express my sincere thanks for having chosen to stay at our hotel and for taking the time to post your review on Trip Advisor.

I was very concerned to read through your feedback and sad to learn about the discomfort you have experienced at the reception upon your arrival and, I sincerely apologize for the inconvenience caused, as this is certainly not an indicative of the high standards we are proud of at Rotana.

I would like to assure you that I have thoroughly discussed this matter with our concerned management team, who in turn will be carrying out a corrective action to avoid recurrence of the same shortfalls in the future.
I would like to thank you for your efforts in bringing this matter to our notice and we trust that this isolated incident will not prevent you from using our services again.

I look forward to welcoming you back very soon!


Sincerely yours,


Ghyath Fawaz
Hotel Manager
Nour Arjaan by Rotana-Fujairah

Dear Guest,

First of all, I would like to take this opportunity to express my sincere thanks for having chosen to stay at Nour Arjaan by Rotana and for taking the time to post a wonderful review of our hotel on Trip Advisor.

It is with much pleasure, I read your kind acknowledgement of our excellent hotel. I’m very glad to learn that we’ve fulfilled our Rotana promise “ Treasured Time” and that we were able to contribute in making you feel at home throughout your stay with our facilities, overall cleanliness, convenient location and extraordinary treatment displayed by our hospitable team.

Rest assured that your encouraging compliments will not come to pass without sharing them with all my colleagues, specially reception team who in return would be very happy to receive your positive feedback.

Thank you once again for considering to keep choosing our hotel for your future visits, and for recommending Nour Arjaan to your friends and families.

I look forward to having the pleasure of welcoming you back and extend our warm hospitality to you in the not-too-distant future.


Sincerely yours,


Ghyath Fawaz
Hotel Manager
Nour Arjaan by Rotana-Fujairah

Dear Guest,

I would like to take this opportunity to thank you for your recent visit to Nour Arjaan by Rotana, and for taking the time to leave a wonderful review of our hotel on Trip Advisor.

I’m very delighted to learn that you have enjoyed your stay with us, and that you found our hotel convenient location near beautiful Sheikh Zayed Mosque, varieties of food served during the breakfast, and outstanding services rendered by all our team worth recommending. Your commendation means a lot to us, and I will definitely share your compliments with all my team, which will certainly motivate them to definitely go a long way in continuously providing the utmost in guest service.

Thank you once again for your kind remarks, and we are already looking forward to have the pleasure of welcoming you back very soon for another pleasant experience.


Sincerely yours,


Ghyath Fawaz
Hotel Manager
Nour Arjaan by Rotana-Fujairah