Dear Guest,
I would like to take this opportunity to express my sincere thanks for having chosen to stay at our hotel and for taking the time to post your review on Trip Advisor.
I’m very delighted to learn that in overall you had an enjoyable & comfortable stay with us, and that you found the overall cleanliness, distinct services & the great family atmosphere of our beautiful hotel worth recommending. Your encouraging remarks has been gladly shared with all my colleagues, and they are very happy to know that their efforts are highly appreciated by our guest.
On the other note, I regret to learn that we were not able to meet your expectation with regards to our F&B prices, therefore, kindly accept my sincerest apologies for any inconvenience caused, however, please note that, the prices are based on the benchmark of our competitor hotels around the Fujairah city.
Thank you once again for your kind feedback, and I look forward to having the pleasure of welcoming you back soon in the not-too-distant future.
Sincerely yours,
Ghyath Fawaz
Hotel Manager