مكان ممتاز وجميل ونظيف جداا ينفع للعائله وهادئ واستقبال جيد من الموظفين والخدمه سريعه وموقع للفندق قريب من الأماكن السياحية وكل شي متوفر قريب الفندق اسعار مناسبه أيضا والاكل ممتاز وأنصح الجميع بزيارة الفندقالمزيد
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المكان جيد لكن سعر الاقامه فيه مبالغ. الغرف برأيي تحتاج للتجديد
الحمام يحتاج الى صيانه عامة
موقعه مناسب لكن مواقفه صعبه ولا توجد وقتها خدمة صف السيارات.
بشكل عام تجربة جيده لكن لا اعتقد ان اكررها لو ذهبت الى الفجيرة مرة أخرى
Dear Guest,
Thank you for choosing Nour Arjaan by Rotana for your recent stay and for taking the time to share your feedback on Tripadvisor.
I’m happy to learn that we were able to meet your expectations in most of the aspects of our services, however, on the same note, I’ve noted your valuable feedback.
In the meantime, I would highly appreciate receiving your feedback, in order to learn more details about your stay and see where the shortfall was so that the necessary corrective action could be taken accordingly.
In the meantime, we are looking forward to welcoming you back in the near future and I assure you our best attention and care.
Sincerely yours,
Maan Cheikh Hussein
Hotel Manager
لقد تم check in في الفندق وعند استلام الغرفة كانت وسخة جداً ولم يتم تعقيمها ، قمت بالتواصل مباشرة مع الاستقبال وغيرت الغرفة الى غرفة اصغر ولكن تفاجأة ان السعر لم يتغير أبداً ، لم اتوقع النظافة والراحة في احد فنادق روتانا بهذا السوء صراحة ، لقد جربت فنادق في دبي تابعة الى روتانا وكانت فوق الممتاز ولكن لا انصح بهذا الفندق الى العوائل ابدا .
وكذالك لم يعجبني أبداً السماح بالتدخين في لوبي الفندق مما يزعج المقيمين من رائحة ودخان .
Dear Guest,
Greetings from Nour Arjaan by Fujairah.
I am extremely disappointed to learn that we gave you a compromised experience and sincerely regret the inconvenience caused to you.
I have made a note of your candid feedback and would like to assure, that necessary corrective actions will be taken to address your concerns suitably. May I please request you to treat this experience in isolation, not reflective of the service standards we are known for.
Thank you for your patience and understanding. I look forward to welcoming you back soon to showcase the bespoke hospitality that Nour Arjaan has to offer.
Sincerely yours,
Maan Cheikh Hussein
Hotel Manager
الفندق جميل من افضل الفنادق لكن الخدمه شوي استوت ضعيفه انا اقيم في هالفندق من خمس سنوات بشكل عشوائي لكن الخدمه فقط شوي صارت ضعيفه ولا قبل كل شي ممتاز و المشكله فقط مع المكيفف و الغباررر النادر الي يكون بالكبت
Dear Guest,
Thank you for choosing Nour Arjaan By Rotana for your recent stay and for taking the time to share your feedback on Trip Advisor.
I regret to learn you were not totally satisfied during your stay. Hence, kindly accept my apology for the inconvenience caused during your stay. and I am looking into your comment, I do appreciate receiving more details for better understanding.
In the meantime, we are looking forward to welcoming you back in the near future and I assure you our best attention and care.
Sincerely yours,
Maan Cheikh Hussein
Hotel Manager
موفقين واتمنى لكم المزيد من التقدم والازدهار ولي رحله ثانيه الي هذا الفندق العايله واشجع العوايل الذهب هذا الفندق الهادي الانه قريب من الأسواق والأماكن الترفيهيه مع مسجد الكبير والمطاعم وكل شي قريب منك
Dear Guest,
Thank you for having chosen to stay at Nour Arjaan by Rotana, and for taking the time to share your kind feedback on Trip Advisor.
I am delighted to learn that we were able to exceed your expectations by best service and other facilities. I am happy to learn that you enjoyed our services provided by our kind and friendly colleagues throughout your stay.
In the meantime, thank you for your feedback. We look forward to welcoming you back assuring you of our best attention and services all the time.
Sincerely yours,
Maan Cheikh Hussein
Hotel Manager
كانت زياره مدينة الفجيرة مميزه وبالأخص بالإقامة في فندق نور ارجان من روتانا حيث الراحة و الاسترخاء و حسن الاستقبال و الحفاوة الذي تلقيته خلال الاقامه لذلك انصح بالإقامة في هذا الفندق خلال زيارة مدينة الفجيرة
Dear Guest,
I would like to take this opportunity on behalf of our team to express our sincere thanks for choosing Nour Arjaan Fujairah for your stay to turn your moments into memories and for taking the time to share your feedback on Tripadvisor.
It was indeed our pleasure having you stay with us and I am delighted to learn that we fulfilled our Rotana promise “Treasured Time”. I would like to thank you for your kind recommendation by highlighting the comport and hospitality rendered by our colleagues throughout your stay. We are very happy to know that their efforts are highly appreciated by our guest.
Once again thank you for your feedback. We are looking forward to welcoming you back assuring you of our best attention and services at all the time.
Sincerely yours,
Maan Cheikh Hussein
Hotel Manager
