Dear Sally,
Thank you for taking the time to write us. Your opinion is really important to us.
You saw that the word "hospitality" is not just a word, it is the genuine definition of enjoying our hotel.
Our philosophy can be summed up in this sentence: you arrive as a client / you go back home as a friend !
When you will come back - I hope - you will see that our efforts have paid off even more, especially for the superior rooms and the vegetation (plus some nice innovations .....).
I look forward to meeting you during your next stay with us, along with your friends and beloved ones.
On behalf of the management of Bliss Hotels & Resorts and our dedicated staff, I wish you all the best.