Dear Amer,
Thank you for taking the time to write us. Your opinion is really important to us.
You saw that the word "hospitality" is not just a word, it is the genuine definition of enjoying our hotel.
Our philosophy can be summed up in this sentence: you arrive as a client / you go back home as a friend !
When you will come back - I hope - you will see that our efforts have paid off even more, especially for the superior rooms and the vegetation (plus some nice innovations .....).
I look forward to meeting you during your next stay with us, along with your friends and beloved ones.
On behalf of the management of Bliss Hotels & Resorts and our dedicated staff, I wish you all the best.

We are very sorry to hear that you do not belong to the vast majority of satisfied
guests of our hotel, especially your compatriots!
Just read the comments we have received while you were writing your venenous
message .........
Regarding your "incident" - if true - you should have contacted the management,
but we do not see any specific report !
In any case, we regret this situation and will not comment on your misconceptions
about the quality of the service we offer, and will surely not accept the very bad
and untrue information you are displaying on the cleanliness !
We can't say "see you soon", but we hope your future experience will be better
someday ...... elsewhere!
The Bliss Hotels & Resorts team that, despite comments like yours, remains motivated
to work and welcomes Egyptian and foreign tourists all year round.

Dear Saa,
Thank you for taking the time to write us. Your opinion is really important to us.
You saw that the word "hospitality" is not just a word, it is the genuine definition of enjoying our hotel.
Our philosophy can be summed up in this sentence: you arrive as a client / you go back home as a friend !
When you will come back - I hope - you will see that our efforts have paid off even more, especially for the superior rooms and the vegetation (plus some nice innovations .....).
I look forward to meeting you during your next stay with us, along with your friends and beloved ones.
On behalf of the management of Bliss Hotels & Resorts and our dedicated staff, I wish you all the best.