Dear our valued guest,
Warm greetings from Novotel Marsa Alam,
On behalf of Novotel Marsa Alam resort’s Management and Team, please allow us to express our sincerest apologies for any inconveniences you might have experienced during your stay, which did not meet your expectations.
We have taken your comments seriously, and please rest assured that we are at all-time taking appropriate measures to address any of our esteemed guests reporting. and if your comments were received during your stay directly to any of the hotel management team, we would have directly handled them to your entire satisfaction that is of most importance to us.
Once again, we would like to apologize for not fulfilling any of your holiday expectations, and wishing to give us the chance to host your good self again ensuring that all your expectations will be met.