Dear Mr. Abu,

We appreciate you taking the time to provide us with such detailed feedback of your stay. All your comments are essential to us. I am very sorry to hear that you weren't satisfied with the liquor odor at the restaurant and the breakfast food choices. All this comment will be inform to our F&B Team for improvement. Also, the management is currently working on to separate the restaurant and bar to avoid such annoyance & complaints and we would like our guest to have a perfect dining experience. On the other hand, our hotel is nearby the fish market and shipyard; we couldn't prevent any damage that may cause our beach property. Thus, we're trying our best to improve and keep it clean. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit.

Despite this, we hope to be able to welcome you back on a return visit to Pearl Hotel.


Warm Regards,
General Manager

The above incident was fabricated, so as to skip the huge bills the guest had encountered at the Sportsmans Corner Lounge. And when the guest threatened to not pay the bills because of the incident, our team showed them the CCTV footage as proof, which clearly shows the person who had entered the room, which was one of their friends. No other staff was found entering the room at the mentioned time. And none of our staffs are allotted room keys during the night time, unless a guest calls up and requests housekeeping to perform a task. We maintain all key logs and guest requests. We are a very professionally run establishment and we take great care to ensure guest safety. And we take great pride to state that none of our guests till date has faced a security risk.