Dear falharbi2018

Thank you for your feedback on your recent stay with us. It was a pleasure to meet you during your stay. I am sorry to learn that you did not have an enjoyable stay with us. Our aim is to exceed our guests expectations and I am sorry that on this occasion we have failed to do so.

I would greatly appreciate it if you would be able to provide with more details of your concerns so that I can address them with the team and ensure that we improve for future.

We do advise our guests that the wait for the seaplane on arrival will be up to two hours, which I understand for the flights that you took to reach us was the case. We do as you know also have private charters available for people who wish to depart straight after arrival which would remove the waiting time.

In terms of the safety concerns I am surprised to hear this and would greatly appreciate it if you could provide me the details of the concern so that I can address this with our seaplane partner.

I look forward to hearing from you

Best

Giles

Dear Mohammed A,

Thank you very much for taking the time to share your recent impressions of Kihavah with us. We are delighted to hear that you enjoyed yourselves during your stay.We strive to create a place where one can relax and get re-charged, with or without children and I am happy to hear that we were able to deliver this.Thank you for your recommendation of the over water villa , indeed it is a magical place itself. I should mention as well, that our insect infestation protocol at our hotel is extremely detailed. We put insect repellent in the villa to try and assist with this rather frustrating problem but being a tropical island we are subject to these flying insects who enjoy wet and humid conditions.Rest assured that we continually doing our very best to combat these very intrusive insects. Finally, thank you very much for staying with us and looking forward to welcoming you back to our island.

Warm Regards,
Joy M. Monsale
Replying on behalf of Mr. Giles Selves
General Manager