Dear Hind4403,
Thank you for taking the time to write a review of your stay with us.
Firstly, we are happy that you experience the true magic of the island especially when it comes to guest service. I will make sure to share this feedback with the team.
At the same time, with regards to the room, I have made an internal investigation and, you may rest assured that this incident will not happen again.
Also, I would like to thank you on behalf of the team for the effort you have made to make the journey to stay with us. Until next time!
Sincerely,
Andrea Orru
General Manager