Dear Asma A,

Thank you very much for sharing your holiday experience with other travellers on trip advisor.

Please accept our apologies, that your stay with us did not meet your expectations. The voice of our guests is extremely valuable to us and serves as tool to implement improvements and enhancements throughout the resort and our service culture.

We are going through each and every trip advisor review during our team meetings, in order to save and improve our quality standards.

We are grateful for all feedback, even if it is of a critical nature, as this is the only way we can truly assess our guests’ needs, and continuously improve the luxury service we aim to provide.

If there are any additional suggestions, how we can enhance the guest experience, I would appreciate, if you can send them to me directly by E-Mail: peggebrecht@anantara.com

I personally look forward to an opportunity to get in touch with you and to welcome you back in the near future to ensure, you will have a memorable stay.

Warm regards,

Patrick Eggebrecht
Resort Manager