Dear Valued Guest,


Thank you for the fantastic review of our hotel! It sounds like you have had an absolutely wonderful stay with us and we are so pleased that we were able to make it so memorable for you. Delighted to hear you enjoyed it! We do hope you come back to visit us again soon!

Thank you very much.
 
Best regards,
 
Sandro Mazza
General Manager

Dear bnghanem, Thank you for choosing Shangri-La Al Husn Resort & Spa, and for taking the time to let us know how your impression to our resort. Let me assure you that guest feedback is not only appreciated but taken as a constructive evaluation of the guests experience while staying at our resort. Please know that we do carry out regular checks of prices charges by our local competitors in order to ensure that our prices are competitive and are in keeping with those in the region. We as a team hope to have another opportunity of welcoming you again in our resort. Please do keep in touch if I can be of any assistance. Warm regards, Milan.

Dear Ali A, Thank you for taking your time to share your feedback with the readers of TripAdvisor and highlighting the shortfalls you experienced during your stay. I sincerely apologize for the disappointment caused and assure you that your feedback will be used to improve our services and offerings. For the readers of your review, I would like to clarify that children below 16 are not allowed to use the facilities of Al Husn including the pool and beach, but are allowed to be accommodated in the guest rooms and use the facilities of Al Bandar and Al Waha which are more suitable to this age group. Hopefully you will return. Warm regards, Milan.