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الفندق جميل جدا ونظيف ومساحات الغرف مناسبة والمعاملة مع العاملين لطيفة وودودة بس محتاج تغيير شويه فى النشاط الليلى وخصوصا للأطفال لأن مافيش أنشطة ليلية كتير تناسبهم يعنى ممكن يبقى فيه حاجات ترفيهية لهم على الممر إللى عالبحر وممكن نضيف كافيه عالبحر ليلا
Dear Abdallah H,
Thank you very much for recently staying at Kempinski Hotel Soma Bay and for taking the time to share your feedback with us on TripAdvisor. Please allow us to respond to you in English.
It is wonderful to notice that you relished your time spent here at the Red Sea and that you highlighted in particular the service provided to you. With pleasure, we will share your praise with the entire team, as this serves as a great motivation for all of us.
Unfortunately, we remarked that the evening programme did not completely fulfill your expectations. As the hotel approaches a soft animation concept, we are offering well selected (water-) sport activities during the day and live entertainment in the evening. For our little guests, we provide a Kids Club service operating on a daily basis, with an array of in- and outdoor activities.
We would like to apologise if our concept has not been explained to you properly and we will unquestionably train our team on avoiding this kind of miscommunication. In the meantime, we thank you for your understanding in this regard.
We would be delighted to have the chance of hosting another vacation of yours in the future and remain with sunny regards,
Lars Pursche
General Manager
لا يمكن نسيان رحلتي لكمبنسكي سوما باي أولا احب ان أتقدم بالشكر لكل العاملين بهذا الفندق الرائع للمجهود المبذول الذي جعلني استمتع برحلتي أولا الراحة و النظافة في الغرف رائعة و جودة الطعام و تنوعه مذهله فعلا انتم رائعون
Dear 160hishami,
Thank you for staying at Kempinski Hotel Soma Bay and for the time taken to share your feedback with us on TripAdvisor. Please allow us to respond to you in English.
We are glad to learn that you spent a wonderful time with us at the Red Sea and that our colleagues could add value to you memorable holiday. Rest assured, that we will share your positive words with the entire team.
It would be our pleasure to welcome you back to Soma Bay soon and we remain until then with warm regards,
Lars Pursche
General Manager
السيد مدير عام فندق كمبنسكي سوما باي بصفتي مشرف مجموعة البنك نشكر سيادتكم جزيلا وجميع العاملين بالفندق بداية من قسم الاستقبال والمطاعم والمطبخ لما لمسناه من خدمة متميزة يصاحبها ابتسامة مما كان له تاثير جيد جدا علي نزلاء البنك الاهلي واخص بالشكر في قسم الاستقبال الأستاذ مصطفي الاستاذ شهاب الأستاذ مجاهد للمجهود المتميز في تلبية رغبات تغيير بعض الغرف للنزلاء وخالص الشكر للبوفيهات المتميزةً والمجهود الخرافي لجميع طاقم المطبخ بقيادة الشيف فتحي وفي النهاية لا أستطيع الا ان أقول Isa Come back again ..... Thank you very very.......Match All Of You
Dear 740ahmeds,
Sunny greetings from Soma Bay and please allow us to respond to you in English.
First of all, thank you for your recent stay at Kempinski Hotel Soma Bay and for your time taken to share your positive comment with our TripAdvisor community.
We are very pleased to read that the entire group of the National Bank of Egypt enjoyed its vacation with us and that you are planning to return soon.
It is great to learn that our dedicated team members managed to provide you an excellent service that could even meet/exceed your expectations. We will definitely share your words of praise with the entire team, especially with Megahed and Chef Fathi, as this is a great source of motivation for all of us - Thank you for appreciating our efforts!
Once again, thank you for staying with us and we are already looking forward to welcoming you back to Soma Bay for another wonderful vacation.
Until then we remain with sunny regards from the Red Sea,
Lars Pursche
General Manager
فندق رائع وخدمه ممتازه وموظفين رائعين واهتمام بكل التفاصيل والاكل فوق الممتاز والشاطيء رائع الشيء السلبي مفيش انشطه الواحد ممكن يعملها بعد الساعه ٩ يعني عايز تروح تستجم تنام بدري و تصحى بدري والحاجه التانيه موضوع شطافات الحمامات لكن يوجد بيديه يعني ماشي حاله
Dear Mohamed E,
Kindly allow us to respond to your flattering review in English. Thank you very much for your recent stay and for sharing your overall positive feedback. We are glad to see that you have enjoyed a very relaxing time with us.
We will gladly share your compliments about the great service with the team, they will be thrilled to know that their efforts are so much appreciated.
It would give us a great pleasure to welcome you back to Soma Bay again soon.
Sunny greetings from the Red Sea,
Lars Pursche
General Manager
الاكل جيد والشاطىء ممتاز والغرفة ممتازة، وحدث من العاملين بعض السلبيات أدت إلى عدم التوصية بالفندق ومن المرجح عدم النزول فيه مرة أخرى، وانصح ببعض التدريبات للعاملين، مع خبرتي بالفنادق تبين لي الضعف في تدريب العاملين، حكيم يعمل في تنظيف الغرف شاب محترم، وشكرا
Dear ABDELHADY A,
Thank you for taking the time to share your experience following your recent visit to our hotel.
Your valuable feedback is important to ensure that we constantly deliver the ultimate experience we are renowned for. Therefore, I was very much concerned to read that your stay was not up to your expectations and you would not recommend our hotel. We are disappointed to hear that our service was not to your satisfaction, as we usually get praised by our guests for the friendly and attentive service our team provides. Rest assured that we have addressed your concerns to the respective department heads for further follow-up and action.
Once again we would like to assure you that we deeply regret not meeting your expectations and thank you for sharing your concerns and thereby giving us the opportunity to further enhance our service quality. At the same time, we do hope that you might give us a second chance again in the future to convince you of our true hospitality.
Yours sincerely,
Lars Pursche
General Manager
