Dear Liana_Agami
Firstly my sincere apologies for failing to meet your family and your expectations fully. We pride ourselves on exceeding our guest's expectation and we obviously failed in some areas this time around. all your comments will be addressed and shared with the head management
Once again, my sincere apologies. I do hope we have the pleasure to welcome you back, in the not too distant future, giving us an opportunity to remedy our failures. Please do contact me directly to facilitate the issuing of the certificate.
Warm regards,
Hamada Mamdouh
Director Of Rooms
hamada.abdelhamid@sheraton.com

Dear Sherinbadwi
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Soma Bay Resort.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.

Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.
Sincerely,
HAMADA ABDEL HAMID
hamada.abdelhamid@sheraton.com