Dear Dema661

Thank you very much for taking the time to share this honest account of your stay. We always appreciate feedback from guests who are familiar with the Kempinski brand and the level of service we offer around the world.

On behalf of the entire team I would like to unreservedly apologise that your stay did not live up to your expectations - especially your experiences of our reception and restaurant service. Life certainly does move at a slower pace on the islands, however, this should never compromise our guests' experience of the hotel. I will be sure to share your feedback with the rest of the team. We receive many comments about the friendliness and efficiency of our team members and I am sorry that this has not been your experience.

I am also very sorry that you were dissatisfied with the level of service and cleaning in your room. The training and retraining of our staff is an on-going process that we will surely revise based on your feedback. I hope that if ever you return to our hotel, you will find these issues have been rectified.

Please be assured that we take your feedback very seriously and will use it to improve our service and guest experience going forward. Thank you for bringing these issues to our attention. Please feel free to reach out to us directly if we can be of any further assistance.

I hope that one day we can welcome you back to the Seychelles and back to our hotel.

Best regards,
Masami Egami
General Manager

Dear Adnan

Thank very much for taking the time to share your positive experience of our hotel - your recommendation is very flattering. It is wonderful to hear that you were made to feel so welcomed by our friendly and approachable team and that you enjoyed our large and luxuriously appointed rooms and Olympic-length swimming pool.

Thank you for your very kind comments about our grounds. Our gardens are really something that sets us apart from other hotels on the island: nestled in the foot hills of a magnificent mountain range, and surrounded by our very own private lagoon, our guests are able to enjoy a peaceful seclusion that is unique to our property. Thank you for sharing this with fellow travellers.

It is wonderful that you had the opportunity to relax and enjoy some of our signature massage treatments at our spa. A trip to Kempinski, The Spa always comes well recommended by our guests and we offer an array of traditional and signature treatments using only the finest quality, natural products. It is an experience not to be missed. Myself and the rest of the team will certainly take into consideration your suggestion to have a Jacuzzi installed.

I do hope that it is not too long before we are able to welcome you back to our hotel, once again. Happy travels!

Best regards,
Masami Egami
General Manager