Thank you for your feedback and for taking the time to write your review and share with us your experience.
We are always keen to receive guest feedback, and we regret that this experience was not up to the level of service we are always devoted to provide to our guests. If you would like to share more details about your experience, you can email me directly at firstname.lastname@example.org.
As would like to hear deeper from your comment, as a matter our team are well trusted and well trained.
Assistant Guest Relations Manager