Dear Guest,
We are truly regret to hear that you did not enjoy your recent stay with us.
We use our guests’ reviews as reference to help us identify aspects that we need to improve to serve our guests better.
We assure you that your feedback will not go unnoticed.
If you require any further assistance please do not hesitate to contact us.
We hope that this will not deter you from coming back to our hotel and we look forward to the opportunity of welcoming you once again in the very near future.

Best Wishes,
Front Office Manager

Dear Valued Guest,

Thank you very much for visiting The Grand Hotel Nuwara Eliya and we appreciate you taking the time to share your feedback with us on TripAdvisor.

While appreciating the positive endorsements, we have taken note of the concerns raised and will ensure that the same is shared with the team.

We do hope that you will visit us again in the near future and look forward to serving you once again!

Yours Sincerely
Refhan Razeen
General Manager
Grand Hotel Nuwara Eliya

Dear Valued Guest,

Thank you for taking time to share your experience of your stay at The Grand Hotel Nuwara Eliya.

We are glad to hear that you had a comfortable stay at our hotel and that you were fully satisfied with our services.

It is very encouraging for me and my team to receive positive feedback like these from our valued guests.

We will be delighted to welcome you back in our hotel, shall your plans bring you to Nuwara Eliya again in the future.

Thank you for the recommendation.

Yours Sincerely
Refhan Razeen
General Manager
Grand Hotel Nuwara Eliya