Dear guest, we are very sorry to read this message and also sorry you did not inform us directly at the reception that you are unhappy we would love to help you and make your stay great. But there are few thinks we don’t understand and also thinks there are not true. Your room was on the 2nd floor and the elevator goes to the 2nd floor. Also we think it is not a nice way to say that we serve not fresh food!! In the morning we serve A BIG FRESH continental and healthy breakfast with a choice of fresh bread, fresh fruits, yoghurt, cereals ectr. We are sorry that you did not like this. About the noise: Our hotel is in the middle of the city center and here it can be noisy outside. But this noise does not come from us or our guest and there is nothing we can do it about it unfortunately. Also in our hotel are all cultures welcome from around the world. Also our staff is from other country’s here is no such a thing like racist again nobody. About the cleaning and AC. In our hotel rooms there is a cleaning everyday FREE OF CHARGE. Only in our self caterings Apartments is no cleaning included. We do not have any AC but in all rooms we have a big van for our guest. THIS IS ALL WRITEN before you make a reservation. WE DID not charge you any extra fee. We just offer a late check out of € 50,00. It is a shame that you write thinks there are not correct. We are sorry that you feel that way but i am sure there was no one treating you in a racist way not in our hotel and also in our city. Again we are sorry that you are unhappy and we wish you all the best and sending best regards from Zell am See.