Dear Guest,
Thank you very much for being our guest and for sharing with us your generous feedback, we are thrilled to know that you have enjoyed your time with us and that our team was able to look after you in this while. Thank you once again for your continued support and we look forward to welcome you back.

Sincerely yours
Fadi Akeel
General Manager

Greetings from Hyatt Regency Al Kout Mall and thank you for taking the time to share your feedback with us, I am disappointed to hear about the level of attention you got from our team especially when it comes to the safety issues of our guest, please accept my sincere apology for the short fall on our side, rest assured that this is not how we handle things and we have trained team on board to conduct first aid. I am deeply sorry again that the response time was slow. As we take every guest feedback with great importance, I have shared your feedback with all team member such that they can train again and ensure we respond in a much faster fashion the next time you are our guest. Thank you again and we look forward to welcome you again.

Sincerely,

Fadi Akeel
General Manager

Warm greetings from Hyatt Regency Al Kout! Thank you for being our guest and sharing your feedback.
I’m happy that you enjoyed your stay with your family. I would like to extend my apologies for the inconvenience you encountered during your stay.
As Hyatt hotel we strive to create a comfortable and friendly attentive service to achieve a high level standard of customer service. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.
I would like to share with you that the our rooms will be renovated this year offering an updated room amenities and a complete fresh look so as to improve the overall stay experience of our guest. I am confident that you will be happy with the result once finished.
Thank you again for writing to us and the team joins me in looking forward to welcome you back sometime soon.

Sincerely,

Fadi Akeel
General Manager