لابأس به مع ان الاثاث قديم لكن موقعه في الكوت مول يشفع له .. ولايوجد شطاف في الحمام ولا فرشاه مستواه متوسط .. لوبي صغير ويعتبر مدخل لمجمع تجاري .. وعجزت وانا اكتب التعليق ياليت يكون اقل من 200 حرف وبسالمزيد
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المكان ممتاز لاشتماله على سوق داخلي
الغرفه جيده جدا تفاجانا بعدم وجود هوز للشطاف اجلكم الله لكن طلبنا من الريسيبشن وارسلوا لنا شخص ركب لنا
طلبت العشاء من الروم سيرفس لم يكن بالمستوى المطلوب
البوفيه للافطار يحتاج بعض التعديلات والتطوير
Greetings and thank you for being our guest and for sharing your feedback with us.
We are glad to know you enjoyed your stay with us with excellent location and easy access to Kout Mall and souq which gives you a delightful leisure experience during your stay.
We have noted your comments with regards to our food and beverage service. We are extremely sorry to hear about this, and even more sorry for not living up to your expectation. Rest assured that I have shared your feedback with the concerned department such that we address these areas and we look after you much better that next time you are our guest.
Thank you again for being our guest and I remain available at your disposal for any further assistance that you may require and we look forward to welcome you back sometime soon.
Sincerely,
Fadi Akeel
General Manager
الازعاج و التصليح للأدوار العلوية كانت في اوقات النوم
كانت تجربتي غير ايجابية والافضل عدم استقبال العملاء و النزلاء في وقت الاصلاحات
اتمنى ان تفهم ادارة الفندق أن النزول في الفندق أهم أولوياته الراحة قبل كل شي
وشكرا
Greetings and thank you for being our guest and for sharing your feedback with us. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short.
We apologize for the short fall on our side and for not living up to your expectation.
In lieu of the on going hotel renovations, the maintenance works is a temporary. During this time, our main priority is to be able to offer a very well-maintained and comfortable atmosphere to all our guests as much as we can.
It would be such a pleasure to personally welcome you back to our new and improved hotel very soon!
I remain available at your disposal for anything that you may require and I look forward to welcoming you back in our hotel sometime soon.
Sincerely,
Fadi Akeel
General Manager
اسعار الاكل مبالغ فيها نوعا ما وريحة الصبغ بالغرف بالادوار الي فوق ونوعا ما اللوبي صغير شوي والفطور متنوع وجميل جدا واسعار المني بار غاليه البييسي ب 1.250 وكذلك المشروبات الاخري والثلاجة مو باردة ويعطيكم العافيه
Greetings from Hyatt Regency Al Kout Mall Hotel!
I appreciate your candid feedback about our hotel and our services. We apologize for the short fall on our side and for not living up to your expectation.
We have noted your comments with regards to the mini bar prices and fridge condition in-room. This has been taken up with concerned department so as to look into this matter.
Your feedback's are vital for us particularly in improving our standard of services and we look forward for your stay and to try our services to personally feel such improvement.
Best Regards,
Fadi Akeel
General Manager
يفتقر الفندق لاسلوب الترحيب والسهوله والسلاسه في الاقامه الغرف غير نظيفه وتحتاج لإعاده هيكله احلى مكان هو اللوبي .. حمام السباحه مأساه .. غير نظيف تماما .. فرق شاسع بين فنادق الكويت وفنادق الامارات للاسف
Greetings and thank you for being our guest.
I appreciate your direct feedback about your stay and our services. We regret that we were unable to look after you in the manner that you would expect.
We are usually known for our great customer service and attention to detail in everything that we do. Clearly in this instance, we fell short.
I hope that this experience will not deter you from using our hotel in the future and I look forward to seeing you again at the Hyatt Regency Al Kout Mall Hotel and assure you of our best attention and services at all times.
Sincerely,
Fadi Akeel
General Manager
ولكن كمجمل عام الفندق فوق المتوسط ويجب الاهتمام بديكور الغرف والحمامات اكثر من ذلك مع مراعاة الاهتمام بخدمة الغرف من جميع النواحي ومواقف السيارات يجب وضع مظلات للسيارات خاصة ان دولة الكويت مناخها حار و
Warm greetings and thank you for being our guest!
We are happy that you have a pleasant stay with us however we do regret for not living up to your expectation.
We sincerely apologize for all the issues you have faced during your stay.
Rest assured that we will address these areas with the team such that we can become more efficient and ensure that you receive the high level of customer service that you are accustomed to when staying at a Hyatt hotel.
I remain available at your disposal for anything that you may require and I look forward to welcoming you back in our hotel sometime soon.
Sincerely,
Fadi Akeel
General Manager
