طاقم العمل سيء جدا و غير محترم و غرفة النوم الشرشف متسخ و يتدخلون في ما لا يعنيهم و طريقتهم بالتعامل سيئة جدا خاصة شفت الليل و عندما جائني زوار صعدو الغرفه و بطريقه غير لائقة تكلموا مع الزوار و طردوهم من الفندق حتى اذا كان الوقت متاخر و ممنوع غصبن عليهم يتكلمون باحترام المزيد
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فندق جميل يتمتع بالهدوء والرفاهيه ذو تصميم جيد وفخم ، غرف واسعة ومريحة والسعر مقابل الخدمه ممتاز ، تعاون من كل الطاقم في توفير كل مايطللبه الساكن ، يوجد مواقف للسيارات اما الفندق وهي مجانيه وآمنه مكانه استراتيجي بالقرب من المحلات
Warm greetings and thank you for being our guest!
Thank you for taking the time to share your positive feedback about your stay.
We are happy that you enjoyed your stay and that our premier location added to your satisfaction.
Our company cares for your satisfaction as top priority and will ensure you enjoy the same quality of service every time you stay with us.
We do hope to have a pleasure of welcoming you back again and assure you of our best attention and services at all times.
Best Regards,
Fadi Akeel
General Manager
لابأس به مع ان الاثاث قديم لكن موقعه في الكوت مول يشفع له .. ولايوجد شطاف في الحمام ولا فرشاه مستواه متوسط .. لوبي صغير ويعتبر مدخل لمجمع تجاري .. وعجزت وانا اكتب التعليق ياليت يكون اقل من 200 حرف وبس
Warm greetings from Hyatt Regency Al Kout Mall Hotel!
Thank you for being our guest and for sharing your feedback with us.
I appreciate your comments about aspects of the room that need updating. We sincerely apologize for the short fall on our side and for not living up to your expectation.
I am pleased to share with you that our rooms will be under renovation this year. We will be implementing many upgrades in our in room facilities. And I am confident that this will improve the over all stay experience for our guest.
We do hope to have a pleasure of welcoming you back again and assure you of our best attention and services at all times.
Sincerely,
Fadi Akeel
General Manager
المكان ممتاز لاشتماله على سوق داخلي
الغرفه جيده جدا تفاجانا بعدم وجود هوز للشطاف اجلكم الله لكن طلبنا من الريسيبشن وارسلوا لنا شخص ركب لنا
طلبت العشاء من الروم سيرفس لم يكن بالمستوى المطلوب
البوفيه للافطار يحتاج بعض التعديلات والتطوير
Greetings and thank you for being our guest and for sharing your feedback with us.
We are glad to know you enjoyed your stay with us with excellent location and easy access to Kout Mall and souq which gives you a delightful leisure experience during your stay.
We have noted your comments with regards to our food and beverage service. We are extremely sorry to hear about this, and even more sorry for not living up to your expectation. Rest assured that I have shared your feedback with the concerned department such that we address these areas and we look after you much better that next time you are our guest.
Thank you again for being our guest and I remain available at your disposal for any further assistance that you may require and we look forward to welcome you back sometime soon.
Sincerely,
Fadi Akeel
General Manager
الازعاج و التصليح للأدوار العلوية كانت في اوقات النوم
كانت تجربتي غير ايجابية والافضل عدم استقبال العملاء و النزلاء في وقت الاصلاحات
اتمنى ان تفهم ادارة الفندق أن النزول في الفندق أهم أولوياته الراحة قبل كل شي
وشكرا
Greetings and thank you for being our guest and for sharing your feedback with us. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short.
We apologize for the short fall on our side and for not living up to your expectation.
In lieu of the on going hotel renovations, the maintenance works is a temporary. During this time, our main priority is to be able to offer a very well-maintained and comfortable atmosphere to all our guests as much as we can.
It would be such a pleasure to personally welcome you back to our new and improved hotel very soon!
I remain available at your disposal for anything that you may require and I look forward to welcoming you back in our hotel sometime soon.
Sincerely,
Fadi Akeel
General Manager
اسعار الاكل مبالغ فيها نوعا ما وريحة الصبغ بالغرف بالادوار الي فوق ونوعا ما اللوبي صغير شوي والفطور متنوع وجميل جدا واسعار المني بار غاليه البييسي ب 1.250 وكذلك المشروبات الاخري والثلاجة مو باردة ويعطيكم العافيه
Greetings from Hyatt Regency Al Kout Mall Hotel!
I appreciate your candid feedback about our hotel and our services. We apologize for the short fall on our side and for not living up to your expectation.
We have noted your comments with regards to the mini bar prices and fridge condition in-room. This has been taken up with concerned department so as to look into this matter.
Your feedback's are vital for us particularly in improving our standard of services and we look forward for your stay and to try our services to personally feel such improvement.
Best Regards,
Fadi Akeel
General Manager
