طاقم العمل سيء جدا و غير محترم و غرفة النوم الشرشف متسخ و يتدخلون في ما لا يعنيهم و طريقتهم بالتعامل سيئة جدا خاصة شفت الليل و عندما جائني زوار صعدو الغرفه و بطريقه غير لائقة تكلموا مع الزوار و طردوهم من الفندق حتى اذا كان الوقت متاخر و ممنوع غصبن عليهم يتكلمون باحترام
Greetings and thank you for being our guest and for taking the time to share your feedback with us. We regret that we were unable to look after you in the manner that you would expect.
We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. Rest assured that this is not what we stand for nor the experience that we want to share with our guest when staying with us.
As we take every guest feedback with passionate seriousness, I will personally follow up and investigate with the concerned department the issues you have raise for further improvement.
I hope that this experience will not deter you from using our hotel in the future and I remain available at your disposal for anything that you may require and I look forward to welcoming you back in our hotel sometime soon.
Sincerely,
Fadi Akeel
General Manager
فندق جميل يتمتع بالهدوء والرفاهيه ذو تصميم جيد وفخم ، غرف واسعة ومريحة والسعر مقابل الخدمه ممتاز ، تعاون من كل الطاقم في توفير كل مايطللبه الساكن ، يوجد مواقف للسيارات اما الفندق وهي مجانيه وآمنه مكانه استراتيجي بالقرب من المحلات
Warm greetings and thank you for being our guest!
Thank you for taking the time to share your positive feedback about your stay.
We are happy that you enjoyed your stay and that our premier location added to your satisfaction.
Our company cares for your satisfaction as top priority and will ensure you enjoy the same quality of service every time you stay with us.
We do hope to have a pleasure of welcoming you back again and assure you of our best attention and services at all times.
Best Regards,
Fadi Akeel
General Manager
لابأس به مع ان الاثاث قديم لكن موقعه في الكوت مول يشفع له .. ولايوجد شطاف في الحمام ولا فرشاه مستواه متوسط .. لوبي صغير ويعتبر مدخل لمجمع تجاري .. وعجزت وانا اكتب التعليق ياليت يكون اقل من 200 حرف وبس
Warm greetings from Hyatt Regency Al Kout Mall Hotel!
Thank you for being our guest and for sharing your feedback with us.
I appreciate your comments about aspects of the room that need updating. We sincerely apologize for the short fall on our side and for not living up to your expectation.
I am pleased to share with you that our rooms will be under renovation this year. We will be implementing many upgrades in our in room facilities. And I am confident that this will improve the over all stay experience for our guest.
We do hope to have a pleasure of welcoming you back again and assure you of our best attention and services at all times.
Sincerely,
Fadi Akeel
General Manager
المكان ممتاز لاشتماله على سوق داخلي
الغرفه جيده جدا تفاجانا بعدم وجود هوز للشطاف اجلكم الله لكن طلبنا من الريسيبشن وارسلوا لنا شخص ركب لنا
طلبت العشاء من الروم سيرفس لم يكن بالمستوى المطلوب
البوفيه للافطار يحتاج بعض التعديلات والتطوير
Greetings and thank you for being our guest and for sharing your feedback with us.
We are glad to know you enjoyed your stay with us with excellent location and easy access to Kout Mall and souq which gives you a delightful leisure experience during your stay.
We have noted your comments with regards to our food and beverage service. We are extremely sorry to hear about this, and even more sorry for not living up to your expectation. Rest assured that I have shared your feedback with the concerned department such that we address these areas and we look after you much better that next time you are our guest.
Thank you again for being our guest and I remain available at your disposal for any further assistance that you may require and we look forward to welcome you back sometime soon.
Sincerely,
Fadi Akeel
General Manager
الازعاج و التصليح للأدوار العلوية كانت في اوقات النوم
كانت تجربتي غير ايجابية والافضل عدم استقبال العملاء و النزلاء في وقت الاصلاحات
اتمنى ان تفهم ادارة الفندق أن النزول في الفندق أهم أولوياته الراحة قبل كل شي
وشكرا
Greetings and thank you for being our guest and for sharing your feedback with us. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short.
We apologize for the short fall on our side and for not living up to your expectation.
In lieu of the on going hotel renovations, the maintenance works is a temporary. During this time, our main priority is to be able to offer a very well-maintained and comfortable atmosphere to all our guests as much as we can.
It would be such a pleasure to personally welcome you back to our new and improved hotel very soon!
I remain available at your disposal for anything that you may require and I look forward to welcoming you back in our hotel sometime soon.
Sincerely,
Fadi Akeel
General Manager
