Greetings from Hyatt Regency Al Kout Mall Hotel!
Allow us first to thank for you for being our guest and for taking the time share with us your feedback which is truly valued.
I am very pleased to hear that our staff made your stay pleasant. Indeed, we are very glad to hear that staff was able to look after you in a good manner.
We're extremely sorry that you had to face such difficulties with the air conditioning. Rest assured that I have shared your feedback with the concerned department such that we address these areas and we look after you much better that next time you are our guest.
Thank you again for bringing this issue to our attention in room facilities that needs updating. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.
I remain available at your disposal for any further assistance that you may require and we look forward to welcome you back sometime soon.
Best Regards,
Fadi Akeel
General Manager