Greetings from Hyatt Regency Al Kout Mall Hotel!
Allow us first to thank for you for being our guest and for taking the time share with us your feedback which is truly valued. We are happy to hear that staff was able to look after you in a good manner. Our dedicated staff will be pleased to learn of your high praise and we're overjoyed to receive your compliments and appreciation.
We do apologize for the ongoing recreation/gym renovation works. But, I am happy to share with you that renovations works will be finishing soon and I am confident that you will be happy with the result once finished.
I remain available at your disposal for anything that you may require and I look forward to welcoming you back in our hotel sometime soon.
Sincerely,
Fadi Akeel
General Manager