صراحةً الفندق ممتاز ويعتبر الخيار الافضل لقاصدي التسوق كذلك الغرف وسيعه ومجدده بالكامل النظافه ممتازه جداً تجربة الاكل في مطعم وهج او من خدمة الغرف جيده جداً ومتنوعه من حيث الاطباق موظفي الاستقبال ودودين جداً خصوصاً الاستاذ فهد والاستاذ عبدالمقصود والسيده مارقريدا وكذلك مدير الاستقبال الاستاذ ماجد تعامله جداً راقي.المزيد
Booking.com
Booking.com
Booking.com
الفندق مفتوح على المول وراقي جدا
حجزت جناح مؤلف من غرفتين وصالة وصالون وحمامين
هناك عيب واحد لايوجد ميكروويف في المطبخ التحضيري
شكرا الريسبشن الأخت فرحانة على الاستقبال
The hotel is open on the mall
Thanks to receptionist Farhana
The staff were very welcoming
Greetings from Hyatt Regency Al Kout Mall!
Thank you for your wonderful comment during your recent stay at the hotel.
It is indeed our pleasure to know you enjoyed the hotel facilities and your stay with us has met your expectations.
We're extremely sorry that a microwave is not available in the room. We want to inform you that a microwave is available upon request. I want to assure you that your profile will be updated that we have a note for a microwave to be place in the room before your arrival.
I am confident that you will once again experience the high level of customer service that you are accustomed too when staying at a Hyatt hotel.
I remain available at your disposal for anything that you may require and I look forward to welcoming you back in our hotel sometime soon.
Best Regards,
Fadi Akeel
General Manager
فندق هادئ و الخدمة به ممتازة و سريعة
عندما تطلب شيء يصلك بأقل من خمسة دقائق
جميع مرافق الغرفة كاملة و متواجدة
تسجيل الوصول و الخروج سريعين
لكن السرير و المخدات كانوا سيئين للغاية
غير مريحين في النوم ابدا هذا الشيء الوحيد الذي لم ارتح له خلال رحلتي
Thank you very much for staying at Hyatt Regency Al Kout Mall Hotel!
I’m happy that you enjoyed your stay and I am very pleased to hear that our staff made your stay pleasant.
On behalf of my team, I do apologize for any inconveniences that you experience with regards to the bed and pillow amenities. I appreciate your comments about aspects of the room that need updating.
I have taken the liberty to share you feedback with the various departments such that we ensure that we take corrective measures and look after you much more efficient the next time you are our guest.
Thanking you again for taking the time to write to us and the team joins me in looking forward to the pleasure of welcoming you back sometime soon.
Sincerely,
Fadi Akeel
General Manager
عند وصولي فوجئت بان الغرفه التي حجزوها لي بموقع سيء و يجب ان ادفع لاحصل على موقع احسن علماً باني حجزت مباشرة من الفندق و كان بالامكان ابلاغي و عدم وجود شوله بالغرفه و عدم السماح لي و مراعاة احتياجات ابني المعاق الذي لا يأكل الا ما نطبخ و يضرب بالخلاط و عدم ابلاغي بذلك مقدماً حيث تم ابلاغي بعد دفع المبلغ .
Thank you very much for staying at Hyatt Regency Al Kout Mall Hotel and for being our guest.
At first, please accept our sincere apology for the various shortfalls on our side, rest assured that this is not what we stand for nor the experience that we want to share with our guest when staying with us.
As we take every guest feedback with passionate seriousness, I have taken the liberty to share your feedback with the various departments such that we ensure that we take corrective measures and look after you much more efficiently the next time you are our guest and I am confident that you will once again experience the high level of customer service that you are accustomed too when staying at a Hyatt hotel.
Thanking you again for taking the time to write to us and the team joins me in looking forward to the pleasure of welcoming you back sometime soon.
Sincerely,
Fadi Akeel
General Manager
استمتعت بالاقامه وروعه الفندق والاستقبال شرح وراحه نفسيه وموظفين نفسيتهم حلوه ويضحكون ويوفرون الخدمات بأسرع وقت حبيت التعامل وايد ونظافه الجناح انصحكم بالفندق سواء لعمل او اجازه شخصيه ومريح وعائلتي واللوبي جميل والاكل لذيذ سواء مطعم بالغرفه او بالريوق وايد استانست
Thank you very much for staying at Hyatt Regency Al Kout Mall Hotel and for being our guest.
We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. It is indeed our pleasure to know you enjoyed the hotel facilities and your stay with us has met your expectations. Your recommendation is very much appreciated.
We do hope to have a pleasure of welcoming you back again and assure you of our best attention and services at all times.
Best Regards,
Fadi Akeel
General Manager
اول مره احجز في حياة ريجنسي وتفاجاة بمستوى الخدمه والتنظيم والابتسامه الدائمه على وجوه الستاف واهتمامهم باي تعليق ومساعدتهم للنزيل مع انه اقامتي كانت ليله واحده
حبيت بوفيه الإفطار كان متنوع ولذيذ مع اهتمام الويترز لكل طلب من النزلاء
شكرا ستاف حياة ريجنسي اسعدتوني
Greetings from Hyatt Regency Al Kout Mall Hotel!
Thank you for your wonderful and very positive comment during your recent stay at the hotel. We are happy to hear that staff was able to look after you in a good manner.
I was pleased to see we met your expectations and I remain available at your disposal for anything that you may require and I look forward to welcoming you back in our hotel sometime soon.
Sincerely,
Fadi Akeel
General Manager
