Greetings and thank you for being our guest. We thank you for the time you take to share your feedback with us.
We're extremely sorry that you had to face such difficulties and issues during your stay that did not meet your expectation. Rest assured that we will address these areas with the team such that we can become more efficient and ensure that you receive the high level of customer service that you are accustomed to when staying at a Hyatt hotel.
I hope that this experience will not deter you from using our hotel in the future and I look forward to seeing you again at the Hyatt Regency Al Kout and assure you of our best attention and services at all times.

Sincerely,

Fadi Akeel
General Manager

Greetings from Hyatt Regency Al Kout Mall Hotel!
Allow us first to thank for you for being our guest and for taking the time share with us your feedback which is truly valued. And we sincerely extend our apologies for the short fall on our side and for not living up to your expectation especially in the area of customer service.
Rest assured that we will address these areas with the team such that we can become more efficient and ensure that you receive the high level of customer service that you are accustomed to when staying at a Hyatt hotel.
I hope that this experience will not deter you from using our hotel in the future and I look forward to seeing you again at the Hyatt Regency Al Kout and assure you of our best attention and services at all times.

Sincerely,

Fadi Akeel
General Manager

Greetings from Hyatt Regency Al Kout Mall Hotel!
Thank you for leaving us such a wonderful review of your stay. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
We work hard in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation.
We look forward to welcome you back on your future visit with us again.

Best Regards,

Fadi Akeel
General Manager