تعامل مدير الإستقبال سيء جداً مع اني احب هذا الفندق بجميع فروعه واذا سافرت ما احجز الا عنده لكن مدير الاستقبال للأسف يفتقر للاسلوب الراقي اسلوبه كان غير راقي ابدا 👎🏻
لن اكرر الزيارة مره اخرى لهذا الفندق ابداً فرع الكوت مول
……………………………………………………..
Greetings and thank you for being our guest and for taking the time to share your feedback with us. We regret that we were unable to look after you in the manner that you would expect. As you feedback does not elaborate on the areas we fell short, I would be grateful if you can share some more feedback and specifics such that we can reflect and adjust accordingly. Thanking you again for taking the time to write to us and we look forward to hear from you.
Sincerely,
Fadi Akeel
General Manager
التجربه رائعه وبعد معرفه الفندق بوجود مناسبه خاصه تم ارساله كيكه الى الغرفه 🤍
الفندق مكانه مميز وكونه ملتصق بالمول يعتبر فندق عائلي من الطراز الاول
والريوق متنوع ولذيذ
والستاف متعاون جداً
المسبح كونه موجود بالسطح خيالي 🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍
Greetings from Hyatt Regency Al Kout Mall Hotel!
Thank you for being our guest and we appreciate you taking the time to leave us such a beautiful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well.
We hope to see here again and please bring all your friends and family. And we will ensure they all enjoy the same quality of service as you have.
Best Regards,
Fadi Akeel
General Manager
من افضل الفنادق التي زرتها
يستحق خمس نجوم وبكل جداره نظافة الغرف والممرات وكل شيء والخدمات ممتازه وموظفين متعاونين وموقعه المميز بالمول يستحق زياره اخرى
خدمة الغرف سريعه وتعاون وكذلك مطعم الفندق الاكل لذيذ
Greetings from Hyatt Regency Al Kout Mall Hotel!
Thank you for your very positive review and for choosing our hotel. I’m happy that you enjoyed the hotel facilities and your stay with us has met your expectations.
We work hard in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation.
We do hope to have a pleasure of welcoming you back again and assure you of our best attention and services at all times.
Sincerely,
Fadi Akeel
General Manager
الحجز كان لبالغين اثنين وطفلين والجناح لا يكفي الا بالغين اثنين فقط ولا يوجد صوفا تتحول الى سرير والسرير الرئيسي غير مريح على الاطلاق وعند سؤالي تم ارسال سرير واحد فقط وعند سؤالي عن السرير الثاني لأن لدي طفلين تم تغريمي قيمة 11.500 دينار لليلة الواحدة، التكييف المركزي صوته مزعج جداً وتوجد مكائن اعلى غرفة النوم عند اشتغالها كأنها على وشك الانفجار بالاضافه الى ان بقايا الطعام واكياس النفايات في الممر الخارجي لجميع الغرف لا تتم ازالتها من الممر بشكل سريع فانها تبقى اكثر من نصف يوم حتى تتم ازالتها واخيراً ان الفندق لا يستحق تقييم خمس نجون فان كان الامر لي لا يستحق الفندق اكثر من ثلاث نجوم
Greetings and thank you for being our guest!
We want to extend our sincerest apologies concerning all the issues you faced during your stay. We are also disappointed to ready that over all we did not live up to your expectation. This is not what we stand for nor the experience that we want to share with our guest when staying with us.
We want to assure you that all your comments are well noted and we take every guest feedback with passionate seriousness, I have taken the liberty to share you feedback with the various departments such that we ensure that we take corrective measures and look after you much more efficient the next time you are our guest.
Thanking you again for taking the time to write to us and the team joins me in looking forward to the pleasure of welcoming you back sometime soon.
Sincerely,
Fadi Akeel
General Manager
فندق حياة ريجينسي يتمتع بتصميم حديث و رائع و جميل و كان الجناح الذي حجزناه نظيف جدا و كان تعامل الموظفين راقي. حصلنا على ترقية للغرفة. يتصل الفندق بمجمع الكوت الجديد حيث تجد كل ما تحتاج اليه
انصح به بشكل كبير
Warm greetings from Hyatt Regency Al Kout Mall Hotel Kuwait!
Thank you for your very positive comment during your recent stay at the hotel. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well.
It is indeed our pleasure to know you enjoyed the hotel facilities and your stay with us has met your expectations. Your recommendation is very much appreciated.
We look forward to welcome you back on your future visit with us again.
Best Regards,
Fadi Akeel
General Manager
