Thank you for taking the time to share your recent stay experience with us, we much appreciated and your feedback is very important to us. It saddens me to read such huge disappointment, please accept our sincere apology. Your comments have been addressed with our team, I assure you I will follow up and address with the team as we are better than this.
We appreciate your time in sharing this review. We apologize once again that for your less-than-satisfactory experience and hope that we will have an opportunity to welcome you back and recover your impression of the resort in the future.
Suleiman Tunku Abdul Rahman
Director of Communications