Thank you for taking the time to review your stay in Golden Sands Resort Penang. We are deeply saddened to receive your negative review. We deeply apologize for any inconvenience that you have went through.
Thank you for sharing this detailed feedback. We have already taken all of your comments and shared it with management team, as we value all types of customer feedback. We are never happy to hear that our guests leave dissatisfied.
Rest assured, we will investigate further on the issues mentioned. We hope you will consider staying with us again in the future so that we may have the opportunity to leave you with a more positive experience.
Director of Communications