Dear Esaily,

Thank you for choosing Golden Sands Resort by Shangri-La and we are delighted to hear that you and your family had a great time and were satisfied with the quality of our resort and our services!

We would like to apologies for the inconvenience challenges that was brought upon you during your stay with us, we thank you for sharing your feedback with us and we have highlighted your concern to our management team as well to our Executive Chef to ensure the quality of our resort and services.

Nonetheless, it was certainly a privilege to serve you as our guest as providing excellent customer service is what we pride against and we look forward to welcoming you back soon to experience our hospitality at its best.

Best regards,
Suleiman TAR
Director of Communications

Dear albaty,

Thank you for choosing Golden Sands Resort by Shangri-La and we are delighted to hear that you and your family had a great time and were satisfied with the quality of our resort and our services! It was certainly a privilege to serve you as our guest as providing excellent customer service is what we pride against and we look forward to welcoming you back soon to experience our hospitality at its best.

Best regards,
Suleiman TAR
Director of Communications

Dear Maramhd,

Thank you for your review. We are happy to hear that you enjoyed your stay. We hope to see you again soon.

Best regards,
Suleiman TAR
Director of Communications