How nice to receive your great scores and comments, greatly appreciated! You can rest assure I will share them with my Team and it will surely come as a great boost of moral to all of them and ensure for all of us to keep trying harder to provide our guests with memorable hotel experiences at PARKROYAL Penang.
I sincerely regret about your bag that went missing in the garden, regrettably many people are going through the garden as it is a public place, as much as we can we do control the safety of our guests and belonggings ; once again we are very sorry that such alleged incident could have happen in our premises, please accept our sincere apologies!
Thank you so much for your time to share with all of us, sincerely very much appreciated!
Have a wonderful and awesome time ahead.
Very sincerely,
Francois