Dear Mr. Ahmed,
Thank you for your positive comments and I am pleased that you had a good stay overall.
However, please accept our apologize for the inconveniences that you experienced during your stay with parking location. Please note that the security man who answered your inquiry regarding the basement parking was wrong and the truth is that for a security reason we are not using the basement parking as the safety of our guests are at the heart of everything we do. Moreover, please note that our parking is already under upgrading plan for the near future.
We do hope that you will consider us again for your future accommodation needs.
Yours sincerely,
Ramy Haykal
Cluster General Manager
Erbil Rotana and Erbil Arjaan by Rotana