Dear Valued Guest,
Thank you for your review. We are glad to hear that overall your experience was positive. We also regret to learn of your dissatisfaction on the room condition and for not being able to meet your expectations on this particular occasion. As this is not level of service we strive to achieve and provide to our valued guests, please accept our sincere apologies for the disappointment caused to you and rest assured that we have taken your comments seriously and will be use as basis of our improvement.
We really appreciate your feedback and we hope to be able to welcome you back to our property in the near future, to give us a chance to regain your confidence in our service and facilities.
Yours sincerely,
Ramy Haykal
Cluster General Manager
Erbil Rotana and Erbil Arjaan by Rotana