Dear Mr. Saad,

Thank you very much for choosing Erbil Rotana Hotel, our team will continuously work on making you feel at home.

With delight I read that you have been overall impressed with the quality of our hotel and service. I am glad that you especially enjoyed the relaxing atmosphere and friendly attitude shown by our colleagues.

I appreciate you taking the time to share your experiences and recommending us on TripAdvisor and I look forward to welcoming you back to Erbil Rotana Hotel, Kurdistan Iraq in the near future.


Yours Sincerely

Ghassan Dalal
Cluster General Manager
Erbil Rotana and Erbil Arjaan by Rotana

Dear Mr. Mohamed,

Thank you for having taken the time to complete our guest survey following your recent stay at Erbil Rotana hotel

I was pleased to see we met your expectations and the team and I look forward to your return.


Sincerely yours,
Ghassan Dalal
Cluster General Manager

Dear Valuable Guest,

Thank you very much for posting your review on TripAdvisor. Your feedback of the hotel and its services is very helpful for the Erbil Rotana family.

We have however also noted your concerns and truly sorry for any inconvenience caused, please do rest assured that we shall address your points to be able to meet guests expectations.

We are looking forward to welcoming you back in the near future and assure you of our best attention and services at all times.

Sincerely yours,

Ghassan Dalal
Cluster General Manager