Dear Sir,
We are very sorry that you had a bad experience with our hotel; we assure you that was not our intention. We hope you had a fruitful and nice trip in Tabuk city and thank you for staying with us. We are happy to inform you that there is a big plan to renovate this hotel which will start very soon. We hope you will give us a chance to change your mind about this hotel once renovation is over. Thank you once again and look forward to serving you and your guest at Makarim Tabuk Hotel.